Manychat's Service Providers, Sub-Processors and Affiliates
Sub-processors for the provision of Manychat Service
For the provision of the Service as specified in the Data Processing Addendum Manychat engages the following Sub-processors.
Entity Name | Purpose of Processing | Location |
|---|---|---|
Amazon Web Services, Inc. | Cloud service provider for hosting and storage | USA |
Rollbar, Inc. | Cloud-based errors logging software | USA |
Sentry LLC | Cloud-based errors logging software | USA |
Snowflake, Inc. | Data warehouse provider | USA |
Twilio, Inc. | Cloud SMS, MMS and email communications provider | USA |
Microsoft Corporation | Cloud-based software logging for web-site | USA |
Zendesk, Inc. | Cloud-based software that supports customer interactions e.g. via chat or email | USA |
For the provision of the Service Manychat may receive and share Personal Data with different integrations and apps linked by Customer (Facebook, Instagram, Stripe, Paypal, etc.). Providers of such integrations are acting as separate processors on behalf of the Customer.
Service Providers on behalf of Manychat
The below list of service providers represents some key third parties Manychat also works with. These service providers act either as processors on behalf of Manychat or as separate controllers.
Entity Name | Purpose of Processing | Location |
|---|---|---|
Google LLC | Email services and file storage software, Advertisement partner, Generative AI services provider | USA |
Hotjar Limited | Cloud-based software logging for Manychat product | Malta, EU |
Impact Tech, Inc. | Affiliate partner marketing | USA |
InMoment, Inc. (Wootric) | Marketing (NPS) | USA |
Intercom, Inc. | AI Support Agent | USA |
PartnerStack, Inc. | Affiliate partner marketing | USA |
Stripe, Inc. | Billing and payment gateway | USA |
The Rocket Science Group LLC d/b/a Mailchimp | Ad-hoc email communications with Customer | USA |
Zoom Video Communications, Inc. | Video conferencing system | USA |
Usercentrics GmbH | Consent management service | Germany |
Meta, Inc. | Product authentication provider and service provision | USA |
TikTok Pte. Ltd. | Analytics and advertisement purposes | Singapore, Malaysia and United States |
Braze, Inc. | Cloud-based CRM platform | USA |
SideGuide Technologies, Inc. d/b/a Firecrawl | Supporting access to publicly available online content in connection with user-connected accounts on the Manychat platform. | USA |
AppsFlyer Ltd. | Mobile attribution and marketing analytics services. | Israel |
Catamorphic, co. | Product feature management and session observation services for debugging and analysis of application behavior. | USA |
Raintank, Inc. d/b/a Grafana Labs | Real-time monitoring, visualization, and alerting services for infrastructure and application performance data. | USA |
Cloudflare, Inc. | Content delivery network (CDN) and cybersecurity provider | USA |
TYPEFORM S.L. | Survey and forms platform for user research and feedback | Spain |
OpenAI OpCo, LLC | Generative AI services provider | USA |
Anthropic, PBC | Generative AI services provider | USA |
Dovetail Research Pty. Ltd. | User research and customer feedback analysis | Australia |
Memberstack Inc. | Account management and authentication for certain non-platform features | USA |
Netlify, Inc. | Web hosting and file storage for certain site features | USA |
List of Manychat Affiliates
Manychat may need to rely on Manychat affiliates to help provide the Service. The list below includes all Manychat active affiliates.
Entity Name | Purpose of Processing | Location |
|---|---|---|
Manychat, Inc. | Services & Support | USA |
OctoHub LLC | Services & Support | Armenia |
Manychat, S.L.U. | Services & Support | Spain |
Manychat NL B.V. | Services & Support | Netherlands |
Manychat Brazil LTDA | Services & Support | Brazil |