Build personalized conversations FAST inside a flowchart based interface. Customize text, media, and destinations, like a website or IG Shops, and instantly launch chat experiences with no code.

Trigger messages, entire conversations and business automations if an IG users messages you with a specific, pre-determined keyword or phrase. This is really helpful in starting conversations from IG Stories.

Reply to IG Post comments with your own comment, like a user’s comment, AND send that user a message, all automatically, all instantly. Comments Automations are great for extending customer engagement beyond just a ❤️.

Instantly reply to everyone who mentions your account in a Story. Send just a thank you message, start an entire automated conversation, or just trigger a business automation.

Help new customers, who have never messaged your account before, start a conversation about a specific topic. Conversation Starters are great for providing answers to frequently asked questions, like “Do you offer free shipping?”

Capture and store critical user information, like emails or phone numbers and store them in Manychat’s CRM. Automatically capture this user-provided information as a natural part of the conversation and use it to personalize your communication.

We love automation, but there’s always a good reason to have a real-time conversation with customers. Set up an unlimited number of team members on Live Chat so they chat one-on-one with Instagram users. Use LiveChat on desktop or our mobile app!

Integrate Instagram, via Manychat, with popular platforms like Shopify, MailChimp, GoogleSheets, Klaviyo, Zapier and more. Check out our integrations page here.