Use code igsummit23 to claim Manychat Pro FREE for 30 days* for one account! *Valid for new accounts only
Use code igsummit23 to claim Manychat Pro FREE for 30 days* for one account! *Valid for new accounts only
Effective date: May 1, 2023

Manychat Cookies Statement

This Cookie Statement explains how Manychat, Inc (“Manychat,” “we, “us”) uses cookies and similar technologies to recognize you when you visit our website Manychat.com or other websites administered by Manychat where this Cookie Statement is placed (“Site”). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

For information on how we process other categories of personal data, please see our  Privacy Policy.

What are cookies?

A cookie is a small file containing a string of characters that is sent to your computer when you visit the SIte. When you visit the Site again, the cookie allows that site to recognize your browser. Cookies may store user preferences, remember login details, and other information.

Who sets cookies when I use Manychat Site?

There are two main types of cookies:

  • Cookies set by a website owner (in this case, Manychat) are called "first-party cookies".
  • Cookies set by parties other than the website owner are called "third-party cookies". Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third-party cookies can recognise your computer both when it visits our Site and also when it visits certain other websites.

What types of cookies do we use and how do we use them?

We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Site to operate, and we refer to these as "essential" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Site and to deliver customized content and promotions, advertising and analytics.

The specific types of first and third-party cookies served through our Site and the purposes they perform:

  • Essential cookies are strictly necessary to deliver the Site to you and provide you with services available at the Site (e.g. authentication, fraud detection, security and functionality cookies).
  • Preference cookies to remember your preferences and to recognize you when you return to our Site, as well as to enhance the performance of our Site and provide different functions across pages. These include cookies to enable you to share content with networking and sharing platforms, to read screen resolution and store information about the language you prefer.
  • Analytics cookies to help us understand how our Site is used or how effective our marketing campaigns are. These cookies store and count pageviews, store unique visits, and other metrics for statistical purposes.
  • Advertising cookies to make advertising messages more relevant to you. This type of cookies stores and tracks your visits across websites. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

We are currently using the following Essential cookies:

Cookie Name Type of cookie Purpose Type of cookie Vendor
mc_production-main Essential to authenticate you on the Manychat Service first-party cookie Manychat
visitorId Essential to deliver content, identify errors and preserve user states across Site requests first-party cookie Manychat
mchtClientId Essential to deliver content, identify errors and track page visits for the Site first-party cookie Manychat
__stripe_mid Essential to provide fraud prevention third-party cookie Stripe
__stripe_sid Essential to provide fraud prevention third-party cookie Stripe
_GRECAPTCHA Essential to check whether data is entered by a human or by an automated program third-party cookie Google
uc_session Essential to control user data management consent third-party cookie Usercentrics
userlane-user Essential to control user data management consent third-party cookie Usercentrics
BEAMER_USER_ID* Essential to control user data management consent third-party cookie Usercentrics
BEAMER_FIRST_VISIT* Essential to control user data management consent third-party cookie Usercentrics
BEAMER_LAST_UPDATE* Essential to control user data management consent third-party cookie Usercentrics

We are currently using the following Analytics cookies:

Cookie Name Type of cookie Purpose Type of cookie Vendor
isSentryAllowed Analytics to store consent to use Sentry first-party cookie Manychat
_ga Analytics to store and count pageviews. It registers a unique ID that is used to generate statistical data on how you use the Site third-party cookie Google
_gat Analytics to read and filter requests from bots third-party cookie Google
_gat_UA-* Analytics to provide technical  monitoring, throttle the Google Analytics request rate third-party cookie Google
_gid Analytics to store and count pageviews. It registers a unique ID that is used to generate statistical data on how you use the Site third-party cookie Google
_hjAbsoluteSessionInProgress Analytics to store unique visits third-party cookie Hotjar
_hjFirstSeen Analytics to store first visit to the Site and to determine if the visitor has visited the SIte before, or if it is a new visitor third-party cookie Hotjar
_hjIncludedInSessionSample Analytics to register data on visitors' Site-behavior for internal analysis and SIte optimisation third-party cookie Hotjar
_hjSession_ Analytics to collect statistics on the visits to the Site, such as a number of visits, average time spent on the Site, read pages third-party cookie Hotjar
_hjSessionUser_ Analytics to store a unique user ID and ensures data from subsequent visits to the Site are attributed to the same user ID third-party cookie Hotjar
_BEAMER_DATE_* Analytics to store session last date third-party cookie Hotjar
_BEAMER_FIRST_VISIT_* Analytics to store user first visit third-party cookie Hotjar
_BEAMER_LAST_POST_SHOWN_* Analytics to store the ID of the last post shown as a teaser third-party cookie Hotjar
_BEAMER_USER_ID_* Analytics to store the ID for the user third-party cookie Hotjar
AMP_MKTG_* Analytics to store and track visits across websites third-party cookie Sentry
AMP_* Analytics to store and track visits across websites third-party cookie Sentry
_biz_flagsA Analytics to record website and server performance third-party cookie Sentry
_biz_nA Analytics to record website and server performance, for internal diagnostics purpose third-party cookie Sentry
_biz_pendingA Analytics to temporarily store analytics data third-party cookie Sentry
_biz_uid Analytics to store a user id on the current domain third-party cookie Sentry
anonId Analytics to track visit session identifiers in order to aggregate data on page usages third-party cookie Sentry
gsID Analytics to authorize logged in user third-party cookie Sentry
sentry-sc Analytics to store the ID for the user third-party cookie Sentry
session Analytics to store the session ID for the user third-party cookie Sentry
NPS_*_last_seen Analytics to store last visit to the Site third-party cookie Wootric (InMoment)
NPS_*_throttle Analytics to bypass cookie based throttle third-party cookie Wootric (InMoment)
NPS_*_surveyed Analytics to indicate status of NPS survey third-party cookie Wootric (InMoment)
_clck Analytics Persists the Clarity User ID and preferences, unique to that site is attributed to the same user ID. third-party cookie Microsoft Clarity
_clsk Analytics Connects multiple page views by a user into a single Clarity session recording. third-party cookie Microsoft Clarity
CLID Analytics Identifies the first-time Clarity saw this user on any site using Clarity. third-party cookie Microsoft Clarity
ANONCHK Analytics Indicates whether MUID is transferred to ANID, a cookie used for advertising. Clarity doesn't use ANID and so this is always set to 0. third-party cookie Microsoft Clarity
MR Analytics Indicates whether to refresh MUID. third-party cookie Microsoft Clarity
MUID Analytics Identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes. third-party cookie Microsoft Clarity
SM Analytics Used in synchronizing the MUID across Microsoft domains. third-party cookie Microsoft Clarity

We are currently using the following Advertising cookies:

Cookie Name Type of cookie Purpose Type of cookie Vendor
__atuvc Advertising to update the counter of the SIte’s social sharing features third-party cookie AddThis
__atuvs Advertising to ensure that the update counter is displayed to the user, if a page is shared with the social sharing service third-party cookie AddThis
uvc Advertising to store and track visits across websites. third-party cookie AddThis
_gcl_au Advertising to store and track conversions third-party cookie Google
_fbp Advertising to store and track visits across websites third-party cookie Meta (Facebook)
fr Advertising to provide ad delivery or retargeting, to deliver a series of advertisement products such as real time bidding from third-party advertisers third-party cookie Meta (Facebook)
c_user Advertising to store a unique user ID third-party cookie Meta (Facebook)
datr Advertising to provide fraud prevention third-party cookie Meta (Facebook)
sb Advertising to store browser details third-party cookie Meta (Facebook)
xs Advertising to store a unique session ID third-party cookie Meta (Facebook)
_rdt_uuid Advertising to help build a profile of interests and show relevant ads third-party cookie Sentry
_uetvid Advertising to store and track visits across websites third-party cookie Sentry

We are currently using the following Preference cookies:

Cookie Name Type of cookie Purpose Type of cookie Vendor
loc Preference to store location data third-party cookie AddThis
intercom-id-* Preference to identify the Manychat Service visitor third-party cookie Intercom
intercom-session-* Preference to track of sessions and remember logins and conversations third-party cookie Intercom
mchtca Preference to track cookie bumper state first-party cookie Manychat
locale Preference to display locale of the last logged in user on this browser third-party cookie Meta (Facebook)
wd Preference to read screen resolution third-party cookie Meta (Facebook)

How can you control cookies?

You have the right to decide whether to accept or reject cookies. We process preference, analytical and advertising cookies based on your consent (Art. 6(1)(a) of the GDPR or UK GDPR).

You cannot refuse essential cookies, because these cookies are strictly necessary to provide you with our Services. However, you still can block or delete all cookies by changing your browser settings (eg. Google Chrome, Safari, Internet Explorer, Mozilla Firefox, Opera) or changing your consent settings here.

What about other tracking technologies?

We may also employ a software technology called clear gifs (Web Beacons/Web Bugs), which helps us better manage the Site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on web pages or in emails and are about the size of the period at the end of this sentence.

We use clear gifs or pixels in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to evaluate the effectiveness of certain communications and our marketing campaigns. Much of this data is aggregated. If you wish to turn off this tracking, you can do so by turning off images in the email itself.

We may update this Cookie Statement from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. When we make changes, we will update the "EFFECTIVE DATE" at the top of this page. Please, therefore, re-visit this Cookie Statement regularly to stay informed about our use of cookies and related technologies.

Where can I get further information?

If you have any questions about how we use cookies or other questions related to privacy, please email us at privacy@manychat.com.

Try Manychat for free

Transform more conversations into sales, leads, and conversions today

Get Started