Effective date: May 1, 2023
Previous VersionManychat’s Service Providers, Sub-Processors and Affiliates
Sub-processors for the provision of Manychat Service
For the provision of the Service as specified in the Data Processing Addendum Manychat engages the following Sub-processors.
| Entity Name | Purpose of Processing | Location |
|---|---|---|
| Amazon Web Services, Inc. | Cloud service provider for hosting and storage | USA |
| Freshworks, Inc. | Cloud-based software that supports customer interactions e.g. via chat or email | USA |
| Hotjar Limited | Cloud-based software logging | Malta, EU |
| Rollbar, Inc. | Cloud-based errors logging software | USA |
| Sentry LLC | Cloud-based errors logging software | USA |
| Snowflake, Inc. | Data warehouse provider | USA |
| Twillio, Inc. | Cloud SMS, MMS and email communications provider | USA |
| OpenAI, LLC | Cloud service provider for AI-enabled functionality only | USA |
For the provision of the Service Manychat may receive and share Personal Data with different integrations and apps linked by Customer (Facebook, Instagram, Stripe, Paypal, etc.). Providers of such integrations are acting as separate processors on behalf of the Customer.
Service Providers on behalf of Manychat
The below list of service providers represents some key third parties Manychat also works with. These service providers act either as processors on behalf of Manychat or as separate controllers.
| Entity Name | Purpose of Processing | Location |
|---|---|---|
| Google LLC | Email services and file storage software | USA |
| Impact Tech, Inc. | Affiliate partner marketing | USA |
| InMoment, Inc. (Wootric) | Marketing (NPS) | USA |
| Intercom, Inc. | Cloud-based CRM platform | USA |
| PartnerStack, Inc. | Affiliate partner marketing | USA |
| Stripe, Inc. | Billing and payment gateway | USA |
| The Rocket Science Group LLC d/b/a Mailchimp | Ad-hoc email communications with Customer | USA |
| Zoom Video Communications, Inc. | Video conferencing system | USA |
| Usercentrics GmbH | Сonsent management service | Germany |
List of Manychat Affiliates
Manychat may need to rely on Manychat affiliates to help provide the Service. The list below includes all Manychat active affiliates.
| Entity Name | Purpose of Processing | Location |
|---|---|---|
| Manychat, Inc. | Services & Support | USA |
| OctoHub LLC | Services & Support | Armenia |
| Manychat, S.L. | Services & Support | Spain |