Acceptable Use Policy

Effective date: July 1, 2026

Acceptable Use Policy

Manychat is a platform built to help businesses connect with their customers through meaningful, automated conversations. This policy sets out the permitted and prohibited uses of the Manychat platform, and applies to all users of our products and services.

This policy applies to anyone using Manychat's products and services — businesses, developers, and individuals operating bots and automations across Instagram, WhatsApp, Facebook Messenger, Telegram, TikTok, SMS, and Email. It works alongside our Terms of Service, which take precedence in the event of any conflict.

By using Manychat, you agree to abide by this policy. If you see something that doesn't look right, please report it.

WHAT YOU MAY NOT DO

The following are strictly prohibited on Manychat. You may not use the platform for:

Harassment and discrimination

You may not use Manychat to harass, abuse, insult, harm, defame, slander, stalk, threaten, disparage, or intimidate individuals or groups, or discriminate against them on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

You may not share private information without authorization. This includes but is not limited to:

posting personal contact information of others without consent
sharing private messages, photos, or documents without permission
disclosing confidential business or personal information
publishing private location data or tracking information
exposing personal details to harm, embarrass, or threaten individuals

Illegal and harmful activity

You may not use Manychat for any unlawful purpose, to solicit others to participate in unlawful acts, or to violate any international, federal, state, or local regulations. This includes:

uploading or transmitting viruses or any other type of malicious code
collecting or tracking the personal information of others without authorization
activities that are obscene, immoral, or that exploit or endanger minors
sharing deepfakes, manipulated media, or AI-generated misleading content
distributing misinformation designed to deceive or harm
creating or sharing content that falsely depicts real people or events

Gambling and regulated activities

You may not use Manychat to promote or facilitate gambling or other regulated activities where prohibited by law. This includes but is not limited to:

real-money gambling, casinos, or betting services in jurisdictions where prohibited
advertising or promoting gambling services where such advertising is illegal
payment processing or facilitation for prohibited gambling activities
circumventing gambling restrictions via redirects or masked links

Spam, fraud, and impersonation

You may not use Manychat to deceive or defraud others. This includes but is not limited to:

sending unsolicited bulk messages, chain letters, or spam
creating fake login pages, payment forms, or similar deceptive content (phishing)
redirecting users to malicious websites (pharming)
using false pretenses to obtain personal information (pretexting)
automated data collection or scraping
impersonating another person or misrepresenting your affiliation with any person or entity
submitting false or misleading information to Manychat or end users

Platform integrity

You may not attempt to compromise the integrity or security of the platform. This includes:

interfering with or circumventing any security feature of the Services or the Internet
using automated systems (robots, spiders, offline readers, or similar tools) to access the Services outside of authorized interfaces
attempting to decipher, decompile, disassemble, or reverse engineer any software or algorithms used to provide the Services
copying, distributing, or disclosing any part of the Services in any medium not permitted under this policy or the Terms of Service

Link and redirect abuse

You may not abuse Manychat's URL shortening or redirect functionality. This includes but is not limited to:

using our URL shortening to redirect to prohibited content
masking true destinations from users
circumventing platform restrictions via redirects
using redirects to evade third-party platform policies
creating redirect chains to obscure final destinations

Intellectual property

You may not infringe upon the intellectual property rights of Manychat or any third party.

Trial and rebate abuse

You may not abuse any trial or rebate offerings with respect to the Services.

Third-party platform policies

Manychat connects to third-party platforms, including Meta (Facebook, Instagram, WhatsApp), Telegram, and TikTok. Using Manychat in any way that violates the policies of these or any other connected platform is also prohibited.

Enabling others

You may not encourage or enable any other individual to engage in any of the above.

HOW WE DETECT AND HANDLE VIOLATIONS

Manychat takes a multi-layered approach to keeping the platform safe.

Automated detection

Manychat operates automated systems to detect and respond to policy violations, including spam, phishing, fraudulent payment activity, and other prohibited behavior. Flagged accounts are reviewed by our dedicated trust and safety team, who determine the appropriate enforcement action.

Human review

Accounts flagged by automated systems are reviewed by Manychat's anti-fraud team. No action is taken without sufficient evidence of a violation and complex cases are escalated to senior specialists. Manychat also works directly with Meta's platform integrity teams on severe cases.

Enforcement actions

Depending on the nature and severity of a violation, Manychat may:

issue a warning or in-product notice
restrict specific messaging channels
temporarily suspend your account
permanently ban your account and any associated accounts
refer the matter to law enforcement where required or appropriate
notify Meta, TikTok, or other platform partners

HOW TO REPORT A VIOLATION

If you've encountered a Manychat-powered chatbot or automation that you believe is violating this policy, please report it using our Abuse Report Form.

Abuse Report Form: https://manychat.com/security/abuse-report

To help us investigate quickly, include as much of the following as you can:

the name or URL of the account or bot involved
a description of what happened (e.g. spam messages, phishing attempt, abusive content)
screenshots or recordings of the interaction
the date and approximate time of the incident
your contact details (optional, but helpful for follow-up)

What happens after you submit

Once we receive your report, we will:

acknowledge receipt if you've shared your contact details
review the reported account or content against this policy and our Terms of Service
take enforcement action if a violation is confirmed
let you know the outcome where possible, subject to any confidentiality obligations we owe to account holders

UPDATES TO THIS POLICY

Manychat may update this policy from time to time. Changes will be posted at manychat.com/legal/aup. Continued use of the platform following any update means you accept the revised policy.

QUESTIONS OR URGENT MATTERS?

For compliance inquiries or to escalate an urgent trust and safety matter, reach out to us at [email protected].