How to Use ManyChat Live Chat
💁♂️ This video is currently being updated. It may look a little different from what you're seeing in ManyChat
In this video, you will learn how to use ManyChat Live Chat. Whenever someone interacts with your bot, that conversation gets stored in either the Open or Done live chat folders. If the interaction is explicit, meaning they type a question, the chat will open in your live chat inbox so you can directly help the end-user. While you'll set up your bot to automate the conversation for the most common scenarios, there are always going to be times when someone just wants to talk to a human. This could be to answer a support question or it might be part of your sales funnel. Many people who sell high ticket price products and services might even push interested customers towards a live chat session in order to close the sale.
Live chat is an excellent way to take your messenger marketing to the next level by giving a more personalized one on one experience when your users need it.