How to Navigate Manychat Account Administration


Live Chat Roles - Part 6

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Heads up! These videos may not reflect recent updates to the Manychat UI. For up-to-date resources and guidance, visit the Manychat Help Center.

Personalization is a crucial part of building relationships. In this lesson, Live Chat Roles - Part 6, we’ll go over how to build personas for your Live Chat agents so the conversations are more personable instead of a company logo and mission statement. Enabling this feature allows users to know who replies back. Learn how to add a profile image and more.


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