At Manychat, trust isn’t a checkbox we tick once a year. It’s something we earn conversation by conversation, feature by feature, and line by line of code.
In the past year, we’ve hit several significant milestones that strengthen the foundation creators, brands, and teams rely on every day.
Here’s what’s new and why it matters for you in the new year.
What We Achieved
Manychat completed several key privacy and security milestones:
- SOC 2 Type II compliance maintained for the third year in a row
- ISO/IEC 27001:2022 certification (renewed and expanded)
- Active certification in the EU–US, Swiss–US & UK Data Privacy Frameworks (DPF)
- PCI DSS v4.0.1 SAQ-A compliance for secure payment operations
Together, these achievements demonstrate that we’re not just building powerful marketing automation tools; we’re building on a secure and flexible foundation, ensuring Manychat remains reliable in any business scenario.
Three years of SOC 2 Type II: Security that sticks
Achieving SOC 2 Type II is a serious milestone. Maintaining it three years in a row is proof of consistent, real-world performance.
Unlike a one-time audit, a SOC 2 Type II evaluation assesses the effectiveness of our controls over time. Our latest attestation confirms strong, independently tested controls across:
- Infrastructure and production systems
- Application and software development
- Access management
- Data handling and protection
- Team member processes and training
- Operational governance and oversight
For teams evaluating Manychat at an enterprise level, this continuity signals maturity, reliability, and a commitment to accountability that goes beyond the basics.
ISO/IEC 27001:2022 — modern, global-standard security
Security threats evolve, as do the standards for managing them.
This year, Manychat earned recertification against the updated ISO/IEC 27001:2022 standard, which introduces modernized requirements designed for today’s threat landscape.
Our certification covers the full lifecycle of our platform, including:
- Product development and technical design
- Web and mobile apps
- APIs and backend systems
- Infrastructure and operations
- Customer support functions
ISO 27001:2022 focuses on proactive risk management and resilience. Renewing this certification shows that our security practices are robust, adaptable, and built for long-term protection, not quick fixes.
Data Privacy Framework (DPF): Trusted, lawful international data transfers
Manychat maintains active certification under the EU–US, Swiss–US, and UK Extension of the Data Privacy Framework (DPF), a program designed to ensure that personal data transferred from Europe and the UK to the U.S. is handled with the same level of protection required under GDPR and national privacy laws.
DPF compliance confirms that Manychat follows strict, legally recognized principles for cross-border data transfers, including:
- Lawful, transparent, and purpose-limited processing
- Robust safeguards for data moving outside the EU, UK, or Switzerland
- Strong protections for onward transfers
- Respect for data subject rights (access, correction, deletion, and more)
- Independent dispute resolution mechanisms
- Ongoing oversight by U.S. authorities
For Manychat users, this means your international workflows stay secure, compliant, and fully aligned with GDPR-level standards, even when data moves between regions.
PCI DSS v4.0.1 SAQ-A: Keeping every transaction protected
Manychat doesn’t store full payment card numbers, but we do power payment flows through trusted, secure partners. To keep those flows protected, an independent Qualified Security Assessor (QSA) validated that Manychat meets PCI DSS v4.0.1 SAQ-A requirements.
What this means for you:
- Your customers’ transactions happen through PCI-certified channels
- Only authorized, compliant payment processors handle cardholder data
- Strong controls around authentication, encryption, and access help safeguard sensitive data
In short, when customers pay through Manychat, the experience is secure, seamless, and aligned with the latest industry standards.
Why This Matters for You
Compliance isn’t just about collecting badges on a page. It’s about reinforcing the trust you place in us every day.
Our privacy and security work helps ensure that:
- Security is built into our culture, not bolted on later
- Your data is protected using globally recognized standards and controls
- International data transfers stay lawful and safeguarded
- Our platform remains resilient and dependable as you scale
- Enterprises and fast-growing teams can adopt Manychat with confidence
Whether you’re running a single online store or orchestrating multi-channel campaigns with a global team, you can count on Manychat to protect the data that powers your business.
Want to go deeper?
We’ll continue to do the work behind the scenes, allowing you to focus on what you do best: creating, selling, and building stronger relationships with your audience.
If you’re a Manychat user or considering bringing Manychat into your organization and would like to review our security reports, our Support Team is here to help.
- Visit our Security page for more details on our security and privacy practices: manychat.com/security
- Reach out to our team anytime with questions!
