Manychat is certified to ISO/IEC 42001, the international standard for AI management systems. The certification was issued by A-LIGN following an independent audit.
What is ISO 42001?
ISO/IEC 42001 is a global standard published by the International Organization for Standardization (ISO). It defines what responsible AI governance looks like in practice: risk assessment, clear accountability, and structured oversight of how AI systems are built and operated.
Unlike a self-declaration, ISO 42001 certification requires an independent auditor to verify that your practices actually meet the standard's requirements.
What we got certified for
Our certification covers the AI features inside Manychat: automated conversations, AI-assisted workflow automation, and the integration of third-party AI services into the platform.
To achieve certification, we:
- Established a governance framework with defined ownership and responsibilities for AI
- Conducted risk and impact assessments across our AI systems
- Implemented controls for responsible AI development and use
- Completed an independent audit by A-LIGN confirming conformance with the standard
What this means for you
Compliance isn't just about collecting badges. It's about earning the trust of every person who uses our platform.
ISO 42001 certification means that how we develop, operate, and govern AI has been independently verified against a recognized international standard. For teams evaluating Manychat, this signals that our AI practices are mature, accountable, and built to hold up under scrutiny.