Mitten Marketplace

Terms and Conditions 2017 Payment: We accept Paypal and direct check out on our website. You can pay with Paypal without having an account. All payments are due within 24 hours of your invoice being sent, otherwise it will be cancelled and you will be emailed a cancelation notice to your e-mail provided on your invoice. All payments for custom order’s need to be paid in full before we begin the product. Shipping: We do offer shipping in the US! We ship USPS on WEDNESDAYS. Insurance is included as we ship priority and we will provide you the tracking number. We are not responsible for lost or stolen packages. We stand behind the products we make and your satisfaction with your purchase is extremely important to us. If for any reason you are dissatisfied with your purchase please email us within 10 days of purchase and we will work with you to rectify the situation. Please note, shipping charges are non-refundable and return shipping charges are also the responsibility of the customer unless a mistake was made on our part. Your refund or exchange will be processed once the item has been received back to us in its original condition. Also there are no refunds on the "Rush Listing" order. Adding this to your order can guarantee it out the door in 1-3 business days, We cannot guarantee any package will arrive within a certain time frame. Once the package is picked up, unfortunately it is out of our hands. **If you are purchasing multiple things, we do provide combined shipping as long as the shipping label has not yet been printed. Please send us a message regarding your purchase to make sure we are able to apply this to your order. Custom Orders: All custom order’s need to be paid in full before we begin your product. If you are going off of a sign that you see in our shop, and we are able to tweak it, you will not be charged a design fee. Please be sure to inform us of the design specifically you are looking at on our website or facebook page. All custom designs (Last name, birthdate, child’s name, height charts) will be charged a convenience design fee of $10, and will be added to your invoice at check out. Due to their personalized nature, there are no refunds or exchanges on custom orders. Rush Order’s: Our turn around time on average is 1-2 weeks! We are able to offer rush order’s, in which will be a turn around time of 1-3 days! If you request a rush order, a charge of $15 will be added to your order at check out. If for some reason you need to replace/return, your RUSH FEE WILL NOT be refunded. Please e-mail us if you would like to request a rush order. This applies to signs up to 2ftx3ft and the charge of the rush order will increase for any signs larger than that. Our signs are all made of pine, which is all purchased new. We strive to give the best service and signs that we are able to, to each one of our customers. We freehand each design, so no sign will be exactly the same! We take pride in our designs, as well as our time we put into every sign. Each sign includes hanging hardware, and is clear coated for any type of weather, whether you choose to put it inside or outside. If you have any questions, feel free to contact us via phone or email. We guarantee a response within 24 hours.