Welcome to Home Instead Farnborough, Farnham and Fleet. We offer outstanding care and support, to enable younger and older adults to remain safe and independent in their own homes. The Care Quality Commission's (CQC) report ‘State of Care 2015/16’ showed that only 1% of adult social care services (as at 12 October 2016) were rated as Outstanding. So, we were delighted to be rated as Outstanding in 2017. The CQC Inspector said about Home Instead Farnborough: “There was a strong visible person centred culture within the service. A model of personalised and compassionate care, which focused on the whole person was a golden thread that ran through the whole of the service.” You can see the full report here It’s well-worth a read as it reflects all that we do to support our clients, and the level of compassion towards those we care for. Although we provide a range of services including companionship, home help, personal care, meal preparation, local transportation, post-hospital care and medication reminders – our service is not all about performing a task. We respond to a client’s changing day to day needs, getting to know them and ensuring they have the best day possible! We match our CAREGivers to our clients, and work closely with both clients and their families to identify a person's needs, so both our client and family members can feel confident in the service we provide. It all begins with the type of person we employ. Our CAREGivers are chosen for their compassion and respect for vulnerable people. They are then trained to a high standard, and have specialist on-going training such as Dementia Awareness City and Guilds which allows the CAREGiver to have a greater understanding of the condition their client may be living with. I'm Claire Percy, Director of Care at Home Instead Farnborough. My husband Bill and I witnessed the care Bill’s mother received when she was diagnosed with dementia. Although the carers did their best, they only had time to help Audrey with basic tasks, and there was no time to offer the companionship that would have been so valuable. Bill and I saw that there is a ‘right’ way of offering care, and we’re committed to the unique model of care that we provide. It proves that with the right care from the right person, people can maintain their independence and quality of life at home.