5 Day Manychat DM Challenge: Day 4

Welcome 馃帀

Welcome to Day 4 of the 5 Day Manychat DM Challenge. You are doing AMAZING and you’re so close to being done. Today, you will learn how to set your Default Reply to everyone who messages you outside of working hours or other times when you’re unavailable. In this post, we will cover how to create a Default Reply that sends a different message depending on your opening hours. You can watch the video above for a walkthrough with Trilce Jir贸n Garro, and view the post below the same step-by-step instructions for Day 4.

What You’ll Do in this lesson:

  • How to set up a Default Reply that’s customized for your business hours.


Setting up a Default Reply

Default Replies are what will be sent to a user who messages you, but their message does not trigger any other flow. Here’s how to set up a Default Reply:

1. Go to 芦Settings禄 then click 芦Instagram禄 then next to Default Reply click 芦Create New Reply禄


2. In this example, we will be giving a different response based on the time that the user sends us a message. To do this, we need to add a Condition that lists times inside business hours and outside business hours.

3. Use the 芦current time禄 condition to determine whether it is within working hours. If the current time is between 9 am and 6 pm from Monday to Friday, attach the 芦yes禄 option to a message that says, 芦We will be here in a bit to take care of you.禄

4. To add a condition for Saturday hours, click on the 芦+禄 sign and select the 芦current time禄 condition again. Set the condition to be between 9 am and 3 pm only on Saturdays. Change the default 芦match all禄 to 芦match any禄 to ensure that your contacts receive your message. Attach the 芦no禄 option to a message that says, 芦We are not here right now, but we will reply once we are back in the office.禄

5. After creating your Default Reply, you can click 芦Publish禄 in the top right of the screen to send it into action. Your new flow should look like this.


Hope you’ve had fun in Day 4 of the 5 Day Instagram Challenge and we can’t wait to see you back for Day 5! You can read the takeaways from this section below.

Takeaways

  • The Default Reply feature allows you to communicate with your contacts even when you are not available.
  • Adding a condition for working hours and Saturday hours can help you send different messages based when they contact you.
  • Change the default 芦Match all禄 to 芦Match any禄 when adding multiple conditions to ensure that your contacts receive your message.

Other Lessons:

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